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Validating Your Order
After you place an order using our shopping cart, we will check the information you give us for validity by verifying your method of payment and/or shipping address. We reserve the right to reject any order you place with us, and/or to limit quantities on any order, without giving any reason. If we reject your order, we will attempt to notify you using the telephone number, e-mail, and/or billing address you have given us with the order. Your credit or debit card will normally not be charged if we reject an order, but we will process a refund if the charge has been made against your card.
Order Acceptance/Confirmation
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline your order for any reason.
Limited Quantities
In some instances state law regulates product availability and/or wine purchase limitations. Working within state and local laws may prevent our ability to fulfill order requests. We may, at our discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by the same Site account, the same credit card, and orders that use the same billing and/or shipping address. In the event we make a change or cancel an order, we will attempt to notify you by contacting you via telephone or e-mail and/or billing address provided at the time the order was made.
Inventory and Substitutions
Though we continually monitor our inventory to ensure product availability, there are times when products may be out of stock. We will call or e-mail you to determine if you would like to wait for the product to be in stock, substitute other items, or cancel part or all of the order. In cases where a substitution is necessary, we will contact you before shipping and provide the option to select other items. If you decide not to make a substitution, we will ship available items minus the out of stock item(s) or cancel the order if you prefer to do so. Your credit card will not be charged until we ship your order, and you will not be charged for out-of-stock items.
Legal Age Requirement
Wine may be sold and delivered only to a person who is at least 21 years old. By placing an order on the Site, you represent to us that you are at least 21 years old and the person to whom any wine (or other alcoholic beverage) will be delivered is also 21 years old. All states allowing wine shipments to consumers require an adult signature at the time of delivery. Proof of age must be produced upon a delivery carrier’s request. We cannot ship to P.O. boxes. We comply with all federal, state, and local laws regarding sale of alcohol to minors.
Third Party Processing Orders
We use a third party supplier, Nexternal Solutions, Inc. (“Nexternal”), to provide shopping cart services on the Site. Nexternal securely collects, processes and stores all order data as necessary to perform their function. Our
Privacy Policy has additional detail about how we collect and use information we receive from you.
Payment
We accept payment through the following credit cards: Visa®, Mastercard®,
American Express® and Discover®.
Shipping
All orders placed on this Site are subject to product availability and will be shipped according to our
Shipping Policy. By law, we are prohibited from shipping to certain states. We cannot ship outside the United States. We ship orders via third party carrier, such as Federal Express.
Returns and Exchanges
We are committed to your satisfaction with out products. If for any reason you are not satisfied with your purchase you may return or exchange any product. Send the returned product to us at the address on the invoice, appropriately packaged and shipping prepaid. Include the invoice indicating which item you are returning (e.g. by circling it) and an explanation of why you are returning it. If you would like to exchange it for another product, please note the item you would like us to send and a delivery address, if different than the original order. For refunds, the credit card used for the original purchase will be credited in the amount of the product sale. Please allow 1-2 billing cycles for the credit to appear on your bill. Following the wine trade tradition, all bottles ten years or older are purchased at the buyer's risk.
Errors on Our Site
Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and we reserve the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, we will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account.
This policy was last updated April 26, 2005. Please see the
Terms of Use for additional information.
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